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Comprehensive solutions to solve business challenges

We’ve built strategic partnerships over decades with some of the world’s most admired technology brands.

Best-in-class technology solutions.

No single technology provider offers all the applications an organization needs to deliver solutions across its business. Partnerships are essential. Through direct R&D engagement, deep product integration, and strong services and support relationships, our alliances deliver seamless capabilities through comprehensive, innovative, and successful solutions.

Google Cloud

Google Cloud

Google Cloud infrastructure services, AI, and machine learning meet Avaya’s UC and Contact Center capabilities. Together, we’re making customer experiences special: conversational interfaces on websites, mobile apps for customer interactions, and IoT environments made greater with real-time communication workflows.



Avaya Experience Platform with Microsoft Azure delivers more options to increase team productivity and customer engagement, as well as greater data and privacy controls. Our alliance includes Nuance Contact Center AI and Security AI for Avaya Experience Platform tailoring customer interactions, enhancing agent productivity, and combating fraudulent activities. Integrating Microsoft Teams with Avaya Experience Platform means contact center agents can team up with any staff member using Teams, swiftly resolve customer concerns, and provide superior service.


Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise (ALE) provides digital-age networking, communications, and cloud solutions. They partner globally with Avaya to extend Avaya Experience Platform CCaaS (Contact Center as a Service) composable solutions to ALE’s customers while also making ALE’s digital networking solutions available to Avaya customers.



Verint, a global leader in customer engagement solutions, has more than 10,000 customers in over 180 countries—including over 85% of the Fortune 100. Avaya and Verint have partnered since 2004 to deliver innovative solutions that help simplify, modernize and automate customer engagement while reducing the cost and complexity of customer operations.

Let our ACES expert staff help you innovate.

Using a meticulous process of analysis, design, and implementation, our Avaya Customer Experience Services team helps you navigate the intricate landscape of technology innovations and integrations.

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