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Avaya AI Virtual Agent

Conversational, generative AI that engages customers and empowers agents.  

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Virtual agents transform customer contact experiences.

Employ an Avaya virtual agent in your business to uplevel and build self-service apps, creating a friendlier, more efficient service experience for your customers and users. Our virtual agents have natural language tools and replicate a live-agent experience by talking, listening, and understanding callers, providing self-help solutions for common problems and, when needed, seamlessly escalating calls to your helpful human agents.

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How to make customers love self service.

Reinvent and expand your automated service experiences by adding Avaya AI Virtual Agent capabilities.

  • Deliver high-quality support
  • Interact naturally
  • Make it personal
  • Be efficient and reliable
  • Give accurate information

How to make transfers painless and productive.

Using Avaya AI Agent Assist, when callers are transferred to a live agent, call context and history go with them. AI mines the “conversation” to provide agents with ongoing suggestions and fetch relevant information throughout the interaction.

Smiling woman talking on smart phone.

Virtual agents bring game-changing capabilities.

Woman on smart phone walking dogs in neighborhood side walk.

24/7 availability

Virtuals never need a break.

Omnichannel connectivity

They can talk, chat, call, and more.

100+ languages supported

They can communicate with anyone, anywhere.

Conversational AI

And make it as easy as talking to a person.

Sentiment analysis

Virtuals can sense emotion and react appropriately.


They are safe to deploy in your business.

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Let our ACES expert staff help.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.



AI for customer experience: What businesses are doing now and next

Explore customers’ perceptions about AI, and their level of ease in interacting with it.

Download the report


AI bots for customer experience: Trends, insights, and examples

How can you implement AI bots in your company, and what will they be able to do for you? 

Read the blog

White Paper

Aragon research report for Conversational AI

This report analyzes 14 major providers in the market on their Conversational AI capabilities, and future trends.

Learn more

White Paper

Using generative AI for improving customer experience

One biggest advantage of generative AI technology is its ability to process large amounts of content.

Learn more

Fact Sheet

Avaya Conversational Intelligence

Transform your customer experience and improve agent productivity by reducing contact center after-call work.

View fact sheet

Deliver the service customers crave.

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