Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Enabling agents to deliver a great experience.
With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya innovations to your contact center. All without disrupting your current operations.
Add digital channels so customers can contact you any way they choose. Your new cloud agents can assist via email, chat, messaging, social media, and more.
Route voice calls to your cloud agents, who have the advantage of contextual attributes and information-enriched interactions. Start small—maybe with calls for a new product, campaign, or region—and scale as needed. It’s fast and easy to on-board additional cloud agents anytime.
Avaya AI blocks background noise in voice calls from the cloud, giving you more accurate recordings and clearer conversations between agent and customer.
Manages voice in browsers or separate media endpoints and simultaneously handles multiple digital customer interactions. Gather customer data from various sources, including CRM systems and third-party apps. Provides desktop wallboards to monitor call center performance and customizable widgets for optimizing agent desktop layouts.
Keep pace with trends and run a contact center that’s fully remote or a blend of in-the-office and at-home staff. Cloud agents and teams can work from anywhere, with consistent capabilities.
A voice/video app connects agents with your experts outside the contact center who can meet directly with customers as needed. This collaboration solution works on any device, in any location, and includes calling, contacts, logs, IM, and calendar integration.
Keep software current to maximize performance.
Cloud your way
Modernize your customer experience:
At your service
Stay up to date and running smoothly with Avaya Managed Services:
Innovate without disruption.
Modernize your customer experience. With Avaya, maintain your existing call center while incorporating new cloud capabilities.
Explore research & resources:
Why premises-based communication systems make sense
Commfusion explores how Avaya customers can choose deployments on-premises, in the cloud, or as a hybrid of both.
Read the white paper
Why move to the current release of Avaya Aura Platform
The latest Avaya Aura Platform is cloud enabled and supports your communications via cloud, on premises, or in a hybrid of both.
Ventana research: Migration to the hybrid cloud
Hybrid cloud lets you improve experiences while still running your current solutions.
Avaya Call Center Elite solution
Deliver a personalized customer experience that builds your brand and fosters long-term loyalty.
Gartner on cloud strategy vs. cloud adoption plan
A cloud strategy answers what is needed and why, a cloud adoption plan explains how and when transition occurs.
Read the report
Transitioning to cloud without business disruption
Avaya features Gartner research to illustrate options on your innovation journey. See how to go from on-premises, to hybrid, to...
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What’s next for your Avaya Call Center Elite?